Success Story of DPEX Worldwide Express (S) Pte Ltd

DPEX Worldwide Express
Singapore-based E-commerce Express Service Provider Specialist  


DPEX Logo 500x

Company Name                                                             Industry
DPEX Worldwide Express (S) Pte Ltd                          Logistics and Supply Chain

Location                                                                            Kingdee Solution
Singapore, Hong Kong, Shanghai, Guangzhou            Kingdee K/3 Finance


Company Challenges

  • Requires an ERP solution that can cater for both English and Chinese language options
  • System compliance with Chinese statutory and accounting requirements
  • Requires a flexible ERP software with room to grow in the future
  • High maintenance cost on the previous ERP software


Business Benefits

  • An ERP software that enhanced decision making capabilities through more accurate and timely information
  • Accelerate expansion into regional markets for continued business growth
  • Support multiple languages and multiple locations
  • Safe guard data security and information

DPEX uses Kingdee ERP system to drive business growth.

“We are very happy with the Kingdee solution, both from the standpoint of the project implementation and in terms of the quality of the system. It has been a close collaboration and effective communication process that made the tight timeline achievable!”                

                                    – Soon Yang San, Finance and Admin Director, DPEX Worldwide Express Pte Ltd


DPEX Worldwide Express (S) Pte Ltd is an established service provider in the Express and E-Commerce industry, headquartered in Singapore. DPEX has a total staff strength of 203, with subsidiaries in China, Hong Kong and Singapore. DPEX’s principal activities involve freight forwarding and courier servers for customers in the B2B and B2C sectors. DPEX also has an alliance of network partners across Asia, in countries like China, Cambodia, Indonesia, India, Malaysia, Myanmar, Pakistan, Philippines, Sri Lanka, Taiwan, Thailand and Vietnam.

With a history dating 30 years and a comprehensive network spanning the region, DPEX has extensive local and regional knowledge to serve into and throughout Asia. DPEX is widely acknowledged as “Knowing Asia Delivering Asia”. From Asia to the world, DPEX serves through their global partners in all the regions. With the huge potential growth of E-Commerce in Asia, DPEX Worldwide Express is positioned and poised to be the leading total solutions provider in the region.

DPEX carries various services that cater to the vast spectrum of business needs of its clientele. Their services include but are not limited to ‘Express Service’ for Worldwide delivery of urgent documents, parcel and freight, ‘Super Box Service’ that provides cost effective solutions for less urgent and heavier shipments to selected worldwide destinations, ‘Import Express Service’ for fast and reliable door-to-door service to import goods from overseas.

Business Needs

Kingdee K/3 ERP Software was brought in to replace DPEX’s previous ERP system. One of the key reasons for this change was due to the high maintenance cost of the former system. Kingdee K/3 ERP software has a reasonable price tag as compared to other ERP softwares of the same range in the market. For that reason, DPEX was looking for an ERP software that is cost-effective for both project implementation and annual maintenance support, without compromising on the quality of the software.

DPEX had an existing operation system with dedicated teams to support its vertically integrated business, but had yet to integrate these capabilities seamlessly into their back-end financial system. DPEX’s management team believed the value proposition ERP solutions set forth would greatly support its key competencies.

DPEX required a software that supports three language options to cater for their staff across different entities/countries e.g. users in China (Simplified Chinese), users in Hong Kong (Traditional Chinese) and users in Singapore (English). One of DPEX goals for selecting its ERP solution was to seek a package that is designed for small and medium sized businesses in China, and also at the same time is compliant with Singapore’s accounting and tax standards.

One of the main considerations for the selection process is to ensure that the ERP software is user-friendly and able to complete project implementation within a tight timeline. DPEX wanted software that is easy-to-use for their users yet powerful enough to provide high-level information needed to perform data analysis and fulfil reporting requirements.

The Kingdee K/3 ERP Solution

During the shortlisting of ERP vendors, DPEX took into consideration Reach Technologies Pte Ltd’s vast knowledge of system integration with other 3rd party systems. Reach Technologies’ Consultants were well-equipped with training skills for Chinese-speaking users in China, Hong Kong and English-speaking users in Singapore.  The system supports three system interface languages in English and Simplified or Traditional Chinese.

DPEX purchased Kingdee K/3 Finance module including Account Receivable, Account Payable, General Ledger, Report Writer and Fixed Assets with integration functionality to their existing operations, consignment notes, billing and tracking system. With the highly-customizable Kingdee K/3 ERP Software, DPEX was able to cut down processing time with the integration for import of Sales and Purchase documents between their existing operation systems and K/3 ERP System. Productivity among DPEX’s users increased significantly with the automation of E-Statement of Accounts to their specified customer groups.

K/3 ERP System’s Financial Reporting sub-module assisted users to create different templates of reports for management reporting, both internal or external usage. The Report Writer is easy to use, and users were able to customize and create their own report templates.

Reach Technologies Pte Ltd has offices across Singapore and Malaysia with their own R&D team based locally, which gave DPEX assurance of efficient problem resolution where necessary.


When the project started in July 2015, it took only four months for the project with multiple databases to ‘go-live’ across Singapore, Hong Kong and China. DPEX was pleasantly surprised to discover how quickly and smoothly it took for the new system to finish the implementation process. DPEX gave Reach Technologies a tight timeline to complete the project. Issues were swiftly handled and resolved to ensure that the committed project ‘Go-Live’ date was not compromised. Close collaboration and effective communication process were carried out to make this short timeframe achievable. The synergy between DPEX Project Team and Reach Technologies Implementation Team also contributed greatly to successfully achieving this timeline.

“Reach Technologies’ team of consultants  were a tremendous support in the area of analysis of the current business processes to find an effective way to migrate and integrate existing processes into the K/3 ERP System. “

  • Soon Yang San, Finance and Admin Director, DPEX Worldwide Express (S) Pte Ltd

With Reach Technologies’ Consultants’ great product knowledge and vast experience in project implementation, they were able to propose the best practice solutions for DPEX. The consultant was able to give effective workarounds to aid DPEX in maximizing performance.

DPEX has greatly benefitted from the customized data import function due to the nature of their business where transactions were voluminous. With the global rising awareness on environmental responsibilities, the usage of electronic Statement of Account was one way where DPEX has embraced environmental sustainability and used it to their advantage.

As a result of the successful collaboration between DPEX and Reach Technologies, DPEX now has a sophisticated platform that provides seamless interface between their K/3 ERP System, back-end billing and courier operations rating system.

“We are pleased with the result and happy to have an IT integrated solutions service provider like Reach Technologies,” said Ms Soon.